Feel free to browse through our training videos below. Each video is only a few minutes long and should assist you to get the best out of the Eskimo suite of software
Help Videos
Eskimo Epos Help Videos
Getting Started
5m 23s
Back Office Overview
Watching this overview video will provide you with a complete understanding of the layout of the Eskimo Back Office, and help you confidently navigate your way around it making the learning of each individual process far easier.
4m 22s
Point of Sale Overview
This video is a tutorial on how to efficiently navigate your way around the Eskimo till point software. You will learn how user-friendly Eskimo EPOS is, and how understanding where certain features are will assist your till operators in providing a pleasant experience for your customers, at the till.
24m 33s
Product File Setup Overview
This is the first video to watch after purchasing your new Eskimo softwareccsuite. by the end of this video you will have a clear understanding of the best way to begin to setup your new Eskimo system for use in your shop.
Product Setup
19m 30s
Batch Products – Setup & Usage
In this video you will learn how to setup package deals in Eskimo Back Office and then see them in action on the till. After completing the tutorial, you will be confident of the marketing benefits to your business of this feature.
3m 30s
Express Product Search
This video shows you how to use the express search function in the Eskimo Back Office. It is one of a number of videos that detail the usage of the different types of search in the software.
7m 12s
Local Stock Search
Watch this video to explore one of the many searches available to you within the Eskimo Back Office. This one, the local stock search focuses on the physical location of your stock in your store and provides a variety of information including stock cost and quantity. You will also learn how you can set the search to present the results in a format that suits your business.
9m 45s
New Product Setup – Single Product
In this video you will learn how to setup a single product in the Eskimo system. It walks you through the main points of the setup screen so you understand the information required to be able to process the item in a transaction at the till point.
11m 42s
Parent & Child Product Setup
Parent & Child Product Setup
6m 41s
Product Grouping
In this video you can learn how the product grouping structure works within the Eskimo system and how you setup the various levels. Spending a few minutes watching this tutorial will help you understand how you can use the groups and departments to categorise your in store products, so you can find them quickly and efficiently in searches, and report back on various aspects of your business.
14m 12s
Product Search Overview
This tutorial will provide you with an overview of how the extensive search facility within the Eskimo Back Office works and by the end of it you will be able to confidently navigate your way around the search form.
8m 1s
Product Search Results – Overview
This video is intended to provide you with an overview of the product search results in the Eskimo Back Office. There are further videos on the subject which go into greater detail of each of the available features within the product search results.
4m 50s
Product Search Results – Sales Columns
Product Search Results – Sales Columns
17m 15s
Style Reference Setup
Watch this video to learn how you can use the Style Reference feature in Eskimo to quickly setup a group of products that only vary by colour and size. Using Style References will make both your stock management and customer transactions easier.
Stock
6m 17s
Minimum & Maximum Stock Levels
Learn how setting up minimum and maximum stock levels can help streamline your stock control. This video walks you through the setup process.
4m 27s
Stock Inward – Setup Optimistic Mode
Stock Inward – Setup Optimistic Mode
4m 50s
Stock Locations
Stock Locations
3.01
Store Transfers – Optimistic Mode
Store Transfers – Optimistic Mode
Web Setup
6m 40s
Web Setup – Part 1 – Web Categories
Watch part 1 of this series of videos to learn the importance and functionality of web categories when setting up your products to show on your integrated Eskimo website.
11m 10s
Web Setup – Part 2 – Assigning Products
In part 2 of this mini series of Eskimo training videos you will learn how to assign products to the web categories you setup in Part 1. You will also see the options available to you on stock availability with your integrated Eskimo eCommerce site and how to add descriptions and images to your products.
4m 58s
Web Setup – Part 3 – Showing Items on Web
In the 3rd and final part of this mini series of Eskimo EPOS training video you will learn how to mark your products to be available on your integrated Eskimo eCommerce site.
Customer Setup
8m 49s
Customer Accounts (Back Office)
Being able to create an account for your customer, be it credit or cash is of primary importance for both tracking your sales and marketing. This video walks you the process of setting these up in the Eskimo Back Office and details how using customer categories can streamline the information for you both in store and online.
Setup
1m 50s
Allow Stock Changes
Watch this short video to discover how you can set the system to allow stock change entries in product search results. Learn why it is important to be selective on where you allow permission for this function to be active.
4m 27s
Auto Discounts
Learn how easy it is to setup Auto Discount buttons on the Eskimo till. Your customer will experience a more efficient service once your till operators have been trained on the use of Auto Discounts.
3m 11s
Auto Tender Setup
Auto tender buttons on the till will enable your operators to process your customers transactions more efficiently helping to reduce queues during your busy Back To School period. Watch this video and learn how easy it is to setup this feature in your Eskimo system.
8m 44s
Barcode Label Setup & Design
The barcode label designer in the Eskimo Back Office allows you to setup standard or non standard size labels and configure the layout according to your own preference. Watch this tutorial and discover how easy it is to use.
3m 27s
Brand Setup
If you need to use Brands as a search filter within your items, watch this video to discover how easy they are to setup in the Eskimo Back Office.
1m 21s
Company Details Setup
Setting up your company details in the Eskimo Back Office is one of the first tasks you will carry out. Learn, in this video why it is so important and how it is used.
5m 15s
Credit Note Setup
This video will show you how you to setup credit notes so you can issue them to be redeemed in payment for goods at a later date. You will learn how to set an expiry date on the credit note, add text to it, search for it on the till when the customer returns to redeem it and how you use it from the tender screen.
2m 15s
Default Web Product Availability
This video shows the options open to you for stock availability on your integrated Eskimo website. Learn how easy it is to set up the system so you never miss out on a web sale due to lack of stock.
7m 58s
Name Tape Setup & Printing
Managing the printing of name tapes for your customers from till point is something that Eskimo makes easy. In this video you will learn the process from setup through to printing the name tape labels as part of a transaction.
4m 28s
New School Setup
Watch this video to learn how you can setup details of your schools as customers and how you can use those details at till point to to assign a school to a transaction.
4m 41s
Operator Setup
Learn how to setup operator details and assign them various permissions or access rights to the Eskimo software depending on their responsibilities within your business.
7m 4s
PLU State Setup
Watch this tutorial and learn the importance of using the PLU state feature within product search. You will be surprised at the simplicity of the setup process.
7m 30s
Product Menu Setup
Having the facility to have buttons on the till that enable you to quickly find items that do not have a barcode label on them and add them to a transaction, means you will never be caught out. This video takes you through the setup process and demonstrates the usage of the feature.
7m 23s
Reason Listings
You can set certain types of transactions within Eskimo to request a reason for their use. In this video you will learn how to setup these reasons in the Back Office and then see them in action on the till.
3m 10s
Receipt Header/Footer Setup
A receipt is often a business card to your customers. Watch this video and learn how you can customise the details on your receipt headers and footers with logos and company details.
1m 36s
Receipt Quantities
Need to know how to print more copies of your receipts? Watch this video to find out how.
1m 34s
Report Header Setup
In this short video you will learn how to setup the header details for your reports.
4m 3s
Stock Visibility
Learn how to setup stock level visibility at till point. Your till operators will have vital stock information at hand to be able to answer any questions your customers may have for them.
2m 47s
Store Setup
If your business is a multi-store operation, this video is a must watch. You will learn how to setup stores across the Eskimo system enabling you to monitor various processes such as store transfers and store specific items.
4m 20s
Supplier Setup
Walk through the simple setup process for adding supplier details to your Eskimo system so you can carry out supplier specific searches in the Back Office and at till point.
7m 19s
Tender Setup
Watch this video and learn how to setup all the tenders you will need at till point making it easy for the till operators to complete the transaction for the customer.
2m 12s
VAT Rate Setup
If you use various VAT rates in your business, watch this video to discover how simple the process is to set them up in the Eskimo Back Office.
4m 26s
Zero Priced Item Setup
Watch this video to discover the options available to you for how the till will handle any zero priced items or services your business operates.
Point of Sale Training
6m 33s
Adding Items to a Transaction
After watching this tutorial on adding items to a transaction you will be able to provide your customers with an efficient and friendly experience at the till point.
2m 50s
Credit Note Use
This is a short training video on how you issue a credit note to a customer on the Eskimo EPOS till and how, that customer, subsequently redeems that credit note in part or full against further purchases in your store.
3m 52s
Customer Accounts (EPOS)
Watch this tutorial and learn how to quickly and efficiently, search for existing customer accounts or setup new ones at till point. This video will also teach you how simple it is to add their details to a transaction and place the goods on order or reserve.
5m 10s
Customer Orders
Being able to manage your customers expectations when a product is out of stock is important to your business. In this video, learn how the Eskimo EPOS system simplifies the process for you from taking an order from a customer for an out of stock item to the point they return to collect it.
2m 33s
Customer Quotations
Watch this short video to learn how to create a quotation for your customer at till point. When they return to make the purchase decision you will see how easily you can recall the quote and turn it into a transaction and complete the sale.
4m 2s
Default Customer Order Deposit Setup
Make your life easy and have a default deposit setup at till point for customer orders. In this video you will learn how to set this up and how it applies on the Eskimo till.
7m 14s
Discounts
Watch this video to discover how the Eskimo EPOS deals with transaction discounts, and learn about all the options available to the operator at till point enabling them to be able to apply the relevant discount quickly and efficiently.
6m 57s
Display Style Reference Info
Style references are a very important feature within the Eskimo system. In this video you will learn where and how you can display them at till point. This will not only make your searching for a product easier but will help your operators ensure they are adding the correct item to the customer transaction.
8m 17s
Edit Products
Being able to make adjustments to specific item details at till point is a very useful feature, but it is important to understand the effect this has on the transaction when you allow operators access to this function. Learn about all the various edit options you have available and how they apply to the product within the Eskimo system.
4m 1s
End of Day Reports
This video explains the end of day cashing up reports on the Eskimo EPOS till. These reports are also available in the Back Office too. The last part of the video covers a few commonly asked questions on the end of day feature.
5m 35s
Low Stock Prompt
In this video you will learn how to setup a prompt that will warn you on the till when an item is below your minimum level of stock and how you can flag that item for ordering with your supplier in the Eskimo Back Office.
3m 34s
Payment on Account
Learn in this video how your customers can make payment for items to their credit account. This video details the full process from putting the item on account to the customer make a payment in part or full to the account. All done from the Eskimo till point or Back Office.
5m 45s
Price Check, Saved Sales, Paid In, Paid Out
Watch this video to learn about some very easy to use functions at till point such as price check, saved sales, and paying cash in and out for various reasons.
1m 47s
Printing Duplicate Receipts
There are times when you need to print a duplicate receipt. This video will teach you how you can do that at till point from an easily accessible button.
9m 25s
Product Search at Point of Sale
By the end of this video you will be able to use the Eskimo EPOS till search facility with confidence and easily find the required product for your customer. You will understand the use of the search filters and the results they produce.
7m 57s
Pupil Premium – Setup & Use
In this video you will learn how to setup Pupil Premium in the Eskimo Back Office and then how to use it in the Eskimo EPOS till software. This feature allows you to easily keep track of your Pupil Premium transactions.
4m 58s
Refunds and Voids
Being able to process refunds and voids at till point is a must. Learn how easy the process is in this video.
2m 45s
Reserving Items
This short video details how you can reserve an item for the customer to collect at a later date. Learn how you can select an expiry date for the reserve and apply a preset or one-off deposit to the transaction according to your store policy.
9m 4s
Search Filter & Search Results
Knowing which search filters you require to enable you to quickly find items on the till, and knowing how to set the columns of information that the search returns, is of paramount importance to a till operator, especially during busy times such as Back To School. This video will show you the options you have within Eskimo EPOS and how to setup the search to improve your workflow at till point.
3m 37s
Selecting a Customer
Watch this video and learn how you select a specific customer to add their details to a transaction. This will enable you to carry out customer orders and reserves and efficiently manage your customer purchases from the till point.
4m 39s
Setting Up Customer Accounts
In this video we take you through the simple process of how to setup a customer account or school account on the Eskimo till. Once setup you will be able to carry out customer orders, quotes, sales, reserves and make payments to the account.